This privacy policy explains how Floral Expressions processes personal data for wedding bouquets, event decoration, consultations, orders, delivery, and related website activity. It applies to visitors, customers, and anyone who contacts us through the site or by other listed order methods.
Subject to legal limits, individuals may ask to access, correct, or delete their personal data, and may object to certain processing or request restriction in appropriate cases. We may need to verify identity before acting on a request.
To make a privacy request, use the contact details in this policy and describe the information or action requested. We will assess the request and respond within a reasonable period under applicable law.
We retain personal data for the period needed to manage inquiries, complete orders, maintain business records, and meet legal or tax obligations. When data is no longer required, we delete it or anonymise it where practical.
If we make material changes, we will update this page and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
We use personal data to respond to inquiries, arrange consultations, prepare quotes, confirm deposits and dates, coordinate design details, deliver and set up floral arrangements, manage payments, maintain records, improve site performance, and comply with legal obligations.
We may share personal data with service providers that support website hosting, communications, payment processing, record keeping, delivery coordination, and similar operational tasks. These parties are expected to use the data only for the services they provide to us.
We may disclose personal data where required to comply with law, court orders, lawful requests, or to protect our rights, customers, staff, or property. We may also share information to address fraud, security, or misuse concerns.
Data handling overview
We may collect contact details, event and order information, consultation notes, delivery instructions, payment-related records, and website usage data. Where relevant, we also process preferences shared for bouquet design, colour selection, venue setup, and scheduling.
We receive data from form submissions, phone or consultation appointments, order confirmations, payment interactions, and basic website activity. We may also generate internal records from communications and service fulfilment steps.
We may use session cookies to support navigation, preference cookies to remember choices, and analytics cookies to understand site performance. Cookies are used for functionality, security, and service improvement.
Users may manage cookies through their browser controls and, where available, site settings. Disabling some cookies may affect form functions, preference storage, or session continuity.
